Refund policy

Returns & Refunds

We put a lot of care into everything we make and send out, and we hope you love your order. Because many of our items are made especially for you, our returns policy varies slightly by product. If you need help, you can always contact us with your order number and a few details. at bobbinsupholstery@gmail.com. We usually reply within 2–3 working days.

This policy does not affect your statutory rights.

Workshop/Event Tickets

Tickets are non-refundable, as they’re for a specific date
If you can’t attend, tickets can be passed on to someone else — just let us know by sending an email to bobbinsupholstery@gmail.com quoting your order number and the event details.
If we need to cancel an event, you’ll receive a full refund or option to transfer to a future date.

Upholstered Furniture & Bespoke/Custom Items

These pieces are made to order and can’t be returned unless faulty. We’ll always do our best to put things right with a repair, replacement, or refund
In the unlikely event your item is faulty, please contact Bobbins Upholstery at bobbinsupholstery@gmail.com within 24 hours of delivery and provide Bobbins Upholstery with full details of the fault and photos at that time, and cease using the item.
If you continue to use the item or attempt to resolve any faults yourself, or by use of the third party, Bobbins Upholstery has the right to refuse to resolve the fault.
You have 14 calendar days to return a faulty item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, and your item must be in its original packaging ensuring it’s suitable for shipping/transportation.
In order to complete your return, we require your original receipt and proof of purchase.
Email bobbinsupholstery@gmail.com to arrange pick-up. Shipping costs for bespoke/custom items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
In the event that a repair cannot be made, we will refund your purchase in full.

Cushions & Lampshade Kits

Ready-made items can be returned within 14 days of delivery.
We will reimburse to you all payments we received from you, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer.
Return postage is the customer’s responsibility unless the item is faulty.
Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Please return items unused and in their original packaging ensuring it’s suitable for shipping/transportation.

Fabric (Remnants)

Fabric is cut to order, so it can’t be returned unless faulty
Please let us know about any issues within 7 days of delivery

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash
Any remaining balance can be used on future purchases within the validity period
Lost or stolen gift cards cannot be replaced

How to Arrange a Return or Report a Problem

Please contact us at bobbinsupholstery@gmail.com with:

Your order number
Details of the item
A brief explanation of the issue (and photos if relevant)

We aim to reply within 2–3 working days.

Exchanges

For ready-made items only: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This does not apply to bespoke/custom items, or Workshop/Event Tickets (please see relevant polices above for these items).

Refunds

If your item is eligible for a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bobbinsupholstery@gmail.com.

Your Legal Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.